All final images (Photography only) are delivered approximately 24-hours of being photographed the day before. ie a Monday 3pm job, will be delivered by approximately 3pm Tuesday (not including weekends or public holidays) special requirements (ie: urgent next day delivery) must be added to the comments section found on the order form prior to photography, not at the time of the shoot due to our scheduling process.

Due to fluctuations in work load and deadlines, Dinography reserves the right to extend image delivery to 48 hours if need be. All efforts will be made to ensure you receive your images within the 24 hour turnaround time, but if it does extend to the following day, you will receive your images as priority processing the following day and before 10.00am

Proofing requests for properties (Photography) will add an extra 24 hours to turnaround time.

Any cancellations must be received at 24 hours ahead of the scheduled booking time or a cancellation fee will be applicable. (Photography, Video, Floorplans & Copywriting) It is advised any shoots booked between 9am-12pm be cancelled the previous day before 5pm. Cancellations must be received during business hours 9am – 5pm and cannot be made on a public holiday or weekend. Any cancellations sent to Dinography during non business hours may still incur a cancellation fee.

Keys to be collected for vacant properties will attract a pick up/ return delivery fee

Express turnaround orders will attract an added surcharge. (Photography, Video, Floorplans & Copywriting)

For paid parking areas, All efforts to pay the correct parking fee will be adhered to based on the booking time. Should any Dinography staff member receive an infringement notice due to the attending vendor / agent being late to a specific booking, the total amount of that infringement will be added to the cost of the shoot and invoiced to the vendor / agent. Original ticket with time duration and overstay amount will be supplied for you records also.

The client is responsible for having its authorised representative present during all ‘shooting’ phases of the order. If no representative is present, the photographer’s interpretation shall be accepted as final. Any changes requested after ‘shoots’ due to no representative being present, a second charge will be incurred should a photographer need to return.

Please make sure you have selected the correct file and profile for the desired output / destination. Dinography will not be held responsible for inconsistent colour accuracy if an incorrect profile is sent to print. If absolute colour accuracy is required we recommend a final output proof from your print provider.

Any changes, amendments or disputes regarding any media produced for a agency or client, must be received in writing within 7 days of media delivery. We will always endeavour to make changes as requested but cannot be held financially liable after this period has lapsed.

Images are to be used only for the direct benefit of the booking client.

Images are not to be shared or reproduced unless previously agreed in writing with Dinography.

Dinography photographer/s & video staff own copyright on all RAW images stored and/or downloaded. It is a criminal offence to use these without Dinography’s written consent.

Copyright of the RAW photographs & videos are retained by the photographer/s & video staff at all times throughout the world. This does not apply to final processed images. Final processed images remain the property of Dinography at all times

Title to all photographs & videos remains the property of the photographer/s & video staff

The photographer/s & video staff shall be considered the sole author of the images/photos/video even in the case of the photographer/s & video staff working to concepts or layout. The ‘images/photos/video’ means an image/video on any material whether negatives, transparencies, prints or any other type of physical or electronic material.

All fees and charges include GST if applicable.

The licence shall be for the usage of the Photography, Video, Floorplans & Copywriting only one campaign, and only by the one person / agency.

If the same vendor moves to another real estate agency and has paid for the Photography, Video, Floorplans & Copywriting, the new agency will need to apply in writing to Dinography to release the images.

The photographer/s & video staff shall not be liable for any legal action, claim or damages resulting from or arising out of the publication of photographs or other use by the client.

The client shall indemnify the photographer/s & video staff against any claims and/or damages against them, including reasonable counsel fees arising from the client’s use of the photographs/videos and the photographer/s & video staff’s use of the material on instruction from the client.

The client shall not reproduce or copy any image and / or video in whole or in part except as may be otherwise expressly stated on the front of this agreement.

The client shall not electronically or by any other means, methods or processes whether now known or hereafter developed, in any manner retain, store, use or alter any image in whole or in part, except as may be otherwise expressly stated in this agreement.

This agreement is the entire agreement between the parties with respect to the subject matter and no alteration, modification or interpretation hereof shall be binding unless in writing and signed by both parties. By downloading any images from Dinography, you are by default agreeing to the above terms of usage, and conditions, and accept the copyright of the images belongs solely to Dinography.

CASA (COMMONWEALTH CIVIL AVIATION SAFETY AUTHORITY)

In some situations, and/or locations, a CASA area approval will be needed. Skysight will submit and application to CASA in which will cost an additional fee that the client absorbs onto the final cost. CASA is a separate entity and a certain timeframe is required to obtain approval. In no circumstances will Skysight operate aircraft if approval is still in process/rejected. Skysight requires as much details and information from the client possible that will go into the area approval submission. Skysight will not be held responsible for any inaccurate information provided by client, that may cause delays to approval.

WEATHER CONDITIONS

The client must be well aware that Skysight may not be able to provide its aerial services in particular weather conditions. Skysight will not be held accountable for any delay or failure to deliver its services due to changing weather conditions in which may cause detriment to the client. The Chief Pilot has final say if it is unsafe to fly due to weather conditions or safety concerns. The client will be held accountable for any costs incurred by Skysight if re-scheduling is required when on site. If re-scheduling is not an option due to the client’s requirements, the standard cancelation fee is applied.

PUBLIC LIABILITY

Skysight holds public liability insurance of $10 million. Any higher cover needed for a specific project can be organised upon request.